Terms of Service

1. Overview

This website is operated by VIVO General Trading LLC ("VIRTUS Fitness", "we", "us", "our"), a company registered in the United Arab Emirates. Our registered address is Level 3, The Bridge Tower, Sports City, Dubai, UAE.

By accessing or using virtusfitness.com (the "Site"), including browsing, creating an account, or placing an order, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use this Site.

These Terms apply to all users, including visitors, customers, and any contributors of content. We reserve the right to update these Terms at any time by posting the revised version on this page. Your continued use of the Site constitutes acceptance of any changes.

2. Eligibility

By using this Site, you confirm that you are at least 18 years of age or the age of majority in your jurisdiction. If you are under 18, you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Products & Pricing

All product descriptions, images, and specifications are provided for informational purposes. While we make every effort to ensure accuracy, we do not guarantee that product descriptions, colours, or images are error-free.
All prices displayed on the Site are in AED (United Arab Emirates Dirham) and are inclusive of VAT where applicable.
We reserve the right to modify prices at any time without prior notice. Price changes do not affect orders that have already been confirmed.
Product availability is subject to stock levels. We will notify you promptly if an item you have ordered is unavailable and offer an alternative or a full refund.

4. Orders & Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion.
Order confirmation does not guarantee fulfilment. A binding contract is formed only when your order is dispatched.
We accept payment via standard Shopify payment methods, including credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other methods available at checkout.
All payment information is processed securely through our payment providers. We do not store your credit or debit card details on our servers.
We reserve the right to cancel orders that appear fraudulent, duplicate, or in violation of these Terms.

5. Shipping & Delivery

Please refer to our Shipping & Returns page for full details on delivery timelines, shipping costs, and service areas. Key points include:

We ship within the UAE and GCC region.
Delivery timelines are estimates and not guaranteed.
Risk of loss transfers to you upon delivery to the shipping carrier.
Import duties and taxes for international orders are the customer's responsibility.

6. Returns, Refunds & Exchanges

Please refer to our Shipping & Returns page for our complete return, refund, and exchange policies. By placing an order, you acknowledge and agree to those policies.

7. Intellectual Property

All content on this Site — including text, images, graphics, logos, product photography, videos, and software — is the property of VIVO General Trading LLC or its licensors and is protected by UAE and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on this Site without our prior written consent.

8. User Conduct

You agree not to:

Use the Site for any unlawful purpose or in violation of any applicable UAE or international laws
Attempt to gain unauthorised access to any part of the Site, other accounts, or our systems
Transmit viruses, malware, or any code of a harmful or destructive nature
Scrape, spider, or use automated tools to extract data from the Site without permission
Submit false, misleading, or fraudulent information
Interfere with or disrupt the Site's operation or security features
Harass, abuse, or harm other users or our staff

Violation of these terms may result in immediate termination of your access to the Site.

9. Third-Party Links & Services

Our Site may contain links to third-party websites, services, or resources. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. Your use of third-party services is at your own risk.

10. Disclaimer of Warranties

The Site and all products and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by UAE law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant that the results of using the Site will meet your expectations.

11. Limitation of Liability

To the maximum extent permitted by UAE law, VIVO General Trading LLC, its directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, revenue, data, or business opportunities — arising from your use of the Site or any products purchased through it.

Our total liability for any claim arising from or related to these Terms or your use of the Site shall not exceed the total amount you paid to us for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless VIVO General Trading LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your breach of these Terms, your use of the Site, or your violation of any law or third-party rights.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, civil unrest, strikes, supply chain disruptions, or failure of third-party services.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

VIVO General Trading LLC

Level 3, The Bridge Tower, Sports City, Dubai, UAE

Email: info@virtusfitness.com

Last updated: 2026-03-02